Refund policy

# Refund & Cancellation Policy

**Effective Date: August 26, 2026**

At **PCSecure**, we want our customers to understand our refund and cancellation terms before purchasing our services. This Refund & Cancellation Policy explains when refunds may be available for services purchased through **https://pcsecure.online/**.

PCSecure provides digital technology, cybersecurity, IT support, consulting, training, and related professional services. Because our services may involve time, expertise, preparation, analysis, and work performed specifically for a customer, refund eligibility may vary depending on the type and stage of the service.

## 1. Services Covered by This Policy

This policy applies to services purchased directly through PCSecure, including, where applicable:

* Cybersecurity consultations
* IT security support
* Security assessments
* Penetration testing
* Security awareness training
* Website design and development
* Digital services
* Software or technology consulting
* Other professional services offered through our website

## 2. Consultation Services

For scheduled consultations, customers may request cancellation before the scheduled appointment.

If a cancellation request is received **at least 24 hours before the scheduled consultation**, PCSecure may provide a full refund.

Cancellations made less than 24 hours before the scheduled consultation may be eligible for a partial refund or rescheduling at PCSecure's discretion.

If PCSecure is unable to provide a scheduled consultation, the customer may choose to reschedule or request a full refund for the affected consultation.

## 3. Services That Have Not Yet Started

If a customer purchases a service and PCSecure has **not yet started performing the service**, the customer may request cancellation and a refund.

Refund eligibility may depend on whether PCSecure has already incurred non-refundable third-party costs or begun preparation or work specifically for the customer.

Any applicable deductions will be communicated to the customer before the refund is processed.

## 4. Services Already in Progress

Once work has started, refunds may be limited because PCSecure may already have provided professional time, research, analysis, consultation, development, configuration, or other work.

If you believe a service has not been delivered as agreed, please contact us promptly. We will review the matter and, where appropriate, may offer:

* Completion or correction of the service;
* A partial refund;
* A credit toward another service; or
* A full refund where appropriate.

Refund decisions will be based on the circumstances of the individual order and the services already provided.

## 5. Completed Services

Services that have been fully completed and delivered are generally **not eligible for a refund**.

For example, completed reports, completed consultations, completed security assessments, completed website-development work, completed training, or other completed professional services are generally non-refundable once delivered.

If there is a material problem with a completed service, customers should contact PCSecure so that we can review the issue and determine whether a correction or other appropriate resolution is available.

## 6. Penetration Testing and Security Assessments

Because penetration testing, security assessments, audits, research, and similar cybersecurity services may require significant preparation and dedicated resources, cancellations after work has begun may not qualify for a full refund.

If a customer cancels before the agreed work begins, a refund may be available subject to any disclosed non-refundable costs.

Once testing, assessment, research, or report preparation has begun, the amount refundable, if any, will depend on the amount of work already performed.

## 7. Digital Products or Deliverables

Where PCSecure provides digital materials, reports, documents, training materials, software configurations, or other electronic deliverables, no physical return is required.

Refund eligibility for digital deliverables depends on whether the deliverable has already been provided or accessed and whether the service has already been performed.

## 8. Third-Party Products or Services

Some PCSecure services may require third-party software, hosting, licenses, subscriptions, tools, or other services.

Third-party fees that PCSecure has already paid on the customer's behalf may be non-refundable if the third party does not provide a refund.

Any known third-party costs or non-refundable fees will be disclosed to the customer when applicable.

## 9. Customer-Caused Delays or Failure to Provide Information

PCSecure is not responsible for delays caused by a customer's failure to provide required information, credentials, access, approvals, files, content, or other materials necessary to perform a service.

If a project is delayed because required customer information or access is not provided, the original project timeline may need to be adjusted.

Customer-caused delays do not automatically create a right to a refund.

## 10. Cancellation Requests

To request a cancellation or refund, contact PCSecure using the contact information published on our website.

Please include:

* Customer name
* Order or invoice number
* Email address used for the purchase
* Service purchased
* Date of purchase
* Reason for the cancellation or refund request

We may request additional information when necessary to review the request.

## 11. Refund Review

After receiving a refund request, PCSecure will review the order and determine whether the request qualifies under this policy.

We will communicate the outcome of the review to the customer.

If a refund is approved, it will generally be issued to the **original payment method** used for the purchase.

## 12. Refund Processing Time

Once a refund has been approved and processed by PCSecure, the time required for the funds to appear in the customer's account may depend on the customer's bank, card issuer, payment provider, or other financial institution.

For Shopify Payments, Shopify states that refunds can take up to 10 business days to reach a customer's account depending on the customer's bank and processing circumstances.

PCSecure cannot control processing times imposed by a customer's financial institution.

## 13. Duplicate or Incorrect Charges

If you believe you were charged more than once for the same service or were charged an incorrect amount, please contact us as soon as possible.

We will review the transaction and, if an error is confirmed, take appropriate corrective action.

## 14. Unauthorized Transactions

If you believe a transaction was made without your authorization, contact PCSecure immediately.

We may request information necessary to investigate the transaction.

Customers should also promptly contact their bank or payment provider if they believe their payment credentials have been compromised.

## 15. No Physical Product Returns

PCSecure primarily provides digital and professional services.

**PCSecure does not require customers to mail physical products to a return address for services purchased through our website.**

Any physical product offered in the future will have its own applicable return instructions.

## 16. Changes to Services

If PCSecure is unable to provide a purchased service for reasons within PCSecure's control, the customer may be offered the choice of:

* Rescheduling the service;
* Receiving an equivalent service; or
* Receiving an appropriate refund.

## 17. Chargebacks and Payment Disputes

If you have a concern regarding a purchase, please contact PCSecure first so that we have an opportunity to review and resolve the issue.

Customers retain any rights available to them under applicable law and the rules of their payment provider.

PCSecure will not use this policy to waive or restrict rights that cannot legally be waived.

## 18. Legal Rights

This policy is intended to explain PCSecure's normal refund and cancellation practices. It does not limit any consumer rights or remedies that may apply under applicable federal, state, or local law.

Where applicable law provides a customer with rights that are more favorable than this policy, those legal rights will apply.

## 19. Contact Us

For refund, cancellation, billing, or service-related questions, please contact PCSecure using the current contact information published on our website:

**Website:** https://pcsecure.online/

**Email:** support@pcsecure.online

**Phone:** +1 (517) 888 7513

**Business Address:**9585 pottawatamie dr,Manitou beach,MI,49253

Please ensure that the contact information above is accurate and monitored regularly.

## 20. Policy Updates

PCSecure may update this Refund & Cancellation Policy from time to time to reflect changes to our services, business practices, or applicable requirements.

The updated version will be published on this page with a revised effective date.

**Last Updated: August 26, 2026**